Returns &
Refunds

All sales are final

Because of the intimate, personal nature of what we sell, we do not accept returns or exchanges on any product — opened or unopened.

This is standard across intimate and personal care, and it exists to protect every customer who orders from us. Once a product has left our facility we have no way to verify how it was stored or handled, so it can never be resold. Please order carefully.

If something arrives damaged or wrong

Contact customer service within 7 days of delivery with your order number and a photo, and we’ll send a replacement. You won’t need to ship anything back.

What counts as damaged

We replace an order when it arrives unusable. That means:

• A broken or cracked bottle, or one that leaked in transit
• A jar that arrived open, or with a broken seal
• Pops that have fully liquefied and can’t be used
• The wrong product, or a missing item from your order

What’s normal — and still perfectly good

Our pops are made with coconut oil, and coconut oil is soft. It softens in a warm mailbox, on a hot porch, or in a delivery truck in summer. That is the formula doing exactly what it’s meant to do — it has to melt at body temperature to work.

So these are normal and not damage:

• A pop that looks squeezed, dented, or slightly out of shape
• Softness, or a pop that feels a little oily to the touch
• Pops that have stuck together a little in the jar
• Slight colour variation between batches

If it’s soft, put the jar in the fridge for 20–30 minutes. It firms right back up and works exactly as it should. Nothing about the formula has changed.

Not sure which one you’ve got? Send us a photo before you worry about it — we’ll tell you straight, and if it’s genuinely unusable we’ll replace it.

Lost or stolen packages

If you added Package Protection at checkout, file a claim and we’ll replace your order — no dealing with the carrier.

Without protection, a package marked delivered by the carrier is outside our control. Contact customer service anyway and we’ll help you file with them.

Order cancellations

Contact customer service the moment you notice a problem. If your order hasn’t been packed yet, we can usually cancel or correct it. Once it’s with the carrier, we can’t recall it.

Subscriptions

Subscribing gets you a real discount, so it comes with one condition: a subscription can be cancelled after your first order has been billed and shipped — not before.

That means your first order goes out at the subscription price, and from that point on you’re free to skip, pause, change your frequency or cancel entirely from your account, any time.

We ask for that one order because the discount is built for customers who actually restock with us. Signing up for the discount and cancelling before anything ships isn’t what it’s for.

After that first order: skip a delivery, push your next one back, swap products, change how often it comes, or cancel — all from your account, no email required.

Questions before you buy

Since we can’t take products back, ask us anything before you order — ingredients, how something is used, which product fits what you’re dealing with. We’d rather spend ten minutes helping you pick right than have you stuck with something that wasn’t for you.