Refund policy

Exceptions / non-returnable items 

Unfortunately due to hygiene and COVID-19 purposes, returns are not accepted. Depending on the scenario a discount code, replacement, or store credit may be issued.

Cancellations:  

As of March 1st 2022, cancellations are no longer accepted once an order has been placed/confirmed. 

Delivered, Not Received: 

We recommend waiting a few days to see if your package arrives. Sometimes carriers mark packages as delivered but arrive days later. Checking with neighbors should also be a step taken as it may have been delivered to the incorrect mailbox or door.  Lastly, contact USPS to see if they have any information. At this time once it leaves our facility, MI & MY can no longer accept responsibility. 

Returned to Sender:

If your order is returned to our warehouse by the carrier, you may request a store credit or reshipment. There is a $7 fee for reshipments to cover new shipping cost. 

USPS Tracking Still Shows “Pre-transit”:

We know how exciting it is to receive your order. The day that you receive a shipping confirmation with embedded tracking is when your order has been picked up by the carrier.

In most cases, orders are initially handled by DHL and transferred to USPS for delivery. Once this transfer happens, USPS will update their end.

Entered Incorrect Address:

We understand that mistakes happen however due to faster fulfillment, unfortunately we are unable to make address adjustments/edits. It is recommended to contact USPS once your package is in their possession to request a forward of address. We highly recommend double checking and ensuring that all information has been entered correctly before submitting your order.

In this scenario, if your order has been delivered to the incorrect address, we are not responsible